FAQ
General Information
What types of watches do you sell?
We specialize in vintage and unique timepieces from brands like Omega, Longines, Doxa, Tissot, Movado, and Universal Genève. Each watch is carefully curated for authenticity and quality.
Are the watches on dumarko.com authentic?
We pride ourselves on offering genuine vintage watches, each inspected to meet our high standards of quality and authenticity. Some watches are restored or customized, which is clearly noted in the product description for transparency.
Can I get more information about a specific watch?
Absolutely! We’re happy to provide additional details, photos, or history on any of our watches. Just contact us with the name of the watch.
Where is dumarko.com located?
We are based in Poland and proudly ship our vintage timepieces worldwide.
Are your watches serviced before sale?
Yes, all our watches are thoroughly inspected and serviced as needed to ensure they’re in good working condition. Any additional restoration work is noted in the product description.
How often do you update your collection?
We regularly update our collection as we acquire new pieces. Keep an eye on our website or subscribe to our newsletter for updates on new arrivals.
Shipping and Delivery
Do you offer international shipping?
Yes, we offer international shipping. Costs and delivery times vary by location. Check rates and delivery estimates at this page.
What is your order processing time?
Orders are typically processed within 3-5 business days. After processing, we’ll send a tracking number to keep you updated on your order’s journey.
Do you offer expedited shipping?
Yes, expedited shipping options are available at an additional cost, depending on your location. For orders over $1,000, we offer free express shipping. Please select your preferred shipping method at checkout.
How can I track my order?
- After your order is processed and shipped, you’ll receive a tracking number via email. You can use this tracking number to monitor your shipment’s progress on our Order Tracking page. If you have any issues or questions regarding tracking, please reach out to our support team for assistance.
Order and Warranty
What payment methods do you accept?
We accept major credit cards, PayPal, and other popular payment options to ensure a secure and convenient checkout experience. Please note that we require full prepayment for all orders and do not accept cash.
Can I cancel or modify my order after placing it?
If you need to cancel or modify your order, please contact us as soon as possible. Once an order has been processed or shipped, modifications or cancellations may not be possible.
Do I need to create an account to make a purchase?
No, you can check out as a guest. However, creating an account allows you to enjoy a faster checkout experience in the future.
Can I personalize a watch before purchase?
Yes, we offer certain customization options, including engravings for $2 per symbol, which may extend the processing time. We also offer free strap changes to help tailor the watch to your preferences. If you're interested in personalizing a timepiece, please contact us for more details.
Can I include a personal message with my gift order?
Absolutely! We’re happy to include a personalized message with any gift purchase. Simply add the message in the notes section at checkout, or contact us after placing your order.
Does my watch come in a watch box?
Yes, every watch comes in a standard watch box to ensure safe delivery. If you’d like a different style, we also offer a variety of other box options, including wooden boxes, which can be ordered separately. Please contact us for details on available options.
Do the watches come with a warranty?
Yes, we offer a limited warranty on all our watches. Mechanical watches come with a 1-year warranty, while quartz watches include a 6-month warranty. For further details, please refer to this page.
Returns and Exchanges
What is your return policy?
We offer a 14-day return policy on eligible items. Watches must be returned in their original condition with all packaging and documentation. Please note that personalized or customized items cannot be returned.
Are there any fees for returns?
Return shipping costs are typically the responsibility of the customer, unless the return is due to a mistake on our part or a defect. Please ensure the watch is securely packaged to avoid damage during transit.
What if I have a problem with my order?
If you experience any issues with your order, please contact us immediately. We’ll work with you to resolve any problems as quickly as possible.
Can I exchange a watch?
We do not currently offer direct exchanges. However, you may return an eligible watch within the 14-day window and then place a new order for your preferred item.
Customer Support
Do you provide after-sales support for your watches?
Absolutely. We’re here to support you even after your purchase. If you have any questions or concerns about your watch, please reach out to us, and we’ll be happy to assist.
How can I contact customer support?
You can contact us via the Contact us page or email us at info@dumarko.com. We strive to respond within 24 hours, Monday through Friday.